If you are getting undeliverable messages in Outlook e-mail here are a few things to try:
1. Is the e-mail address correct? Try typing it in the TO: window by hand.
2. Is the e-mail address an off campus e-mail? If the e-mail is being rejected it is possible that anywhere en route the e-mail was rejected, including the server where the e-mail is being delivered to.
3. Try looking at the undeliverable message you may see that it was rejected at the receiving end. In this case, you may have to wait until the receiving e-mail server is up and running again.
4. Try and send the message with a 'read receipt'.
5. If you have another e-mail address outside of CNM try sending the message from there, if it doesn't go through this is a clear indication that it is not CNM having the issue. If it does go through, please contact the service desk and notify them of the issue.
