Troubleshooting Voice Mail (Audix)
For your assistance with CNM phone systems here are a few troubleshooting FAQ's:
| My phone has a short ring and goes straight to Voice Mail: The phone is probably set to forward calls. This can happen when the numbers on the keypad are 'fat fingered' and you accidentally hit *2 to delete a message instead of *3 while getting your messages. This can be quickly rectified by picking up the handset, waiting for a dial tone, and dialing #2, hanging up, waiting for a dial tone, and then dialing #3. |
| I cannot call Long Distance numbers: Because departments are charged for their long distance calls; your long distance capabilities must be approved by your supervisor, in turn they should send an e-mail to helpdesk to set up long distance. All CNM phones that have out dialing capabilities should be able to dial 1-800 or 1-888 numbers, if you cannot do this please notify the helpdesk. |
| Someone else's name is recorded on my phone: You can change the name if you know the password to Audix by following these steps: Dial 5, Dial 5, Record desired name, Dial 1 to accept. |
