Student Complaint Process
Occasionally a student will encounter a problem on campus that he or she does not know how to resolve. When this happens, students should always try to work out the problem by first discussing it with those most involved with the issue.
Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Most issues are settled and problems resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates their frustrations or concerns.
If, however, an issue or problem is not resolved, there is a formal complaint process at CNM that students may initiate. All formal complaints must be put in writing using the official CNM Student Complaint Form. These forms are available online and in the Dean of Students Office.
When initiating a formal complaint, the following steps should be followed:
- Be sure you have first attempted to resolve the issue by speaking directly with the individual(s) or office(s) involved.
- Complete and submit a CNM Student Complaint Form (these should be submitted online or to the Dean of Students Office).
- When the complaint is received it will be forwarded to the appropriate individual to review and address the issue.
- After your concern has been addressed, you will receive a letter documenting the receipt and review of your complaint.
For information regarding issues or concerns that are not covered by this process (such as issues of sexual harassment, grade appeals, student to student complaints) please refer to the CNM Catalog or Student Handbook, or contact the Dean of Students Office.
SPECIAL NOTE: Sometimes CNM students find they are particularly pleased with how something has been handled for them, how they were assisted by a particular staff member, the positive experience they had in a specific class, or some other outstanding thing that happened to them at CNM. As a student you should know that the same “Student Complaint Form” that is used to lodge a concern, can also be used to provide a written compliment or note of appreciation. In this case, the process for submitting the form is the same as for filing a formal complaint.