Student Complaint Process

Documents:  Academic Dishonesty Policy (114 kb) pdf | Student Input Form (Online) | Student Code of Conduct (145 kb) pdf | Technology Use Policy (222 kb) pdf

Students are encouraged to provide feedback regarding their experiences at CNM. This can take the form of a complaint or a compliment.

The complaint process is based upon the following definitions:

• Complaint: A written concern or formal charge of dissatisfaction with a person, service, or process that requires clarification, investigation, and resolution.
• Level I Complaint:  A verbal complaint that is resolved. Will not be tracked.
• Level II Complaint:  A written complaint, based upon the complaint definition that requires a student’s signature. If a form is submitted without a student’s name, the complaint will not be considered. Level II complaints will be tracked to ensure an action has been taken.
• Exclusions:  The Student Complaint Process does not apply to grade appeals, complaints of sexual harassment, or any student to student complaints. Please refer to the Student Code of Conduct for procedures regarding these types of complaints. In addition, outcomes of appeal processes are not subject to further consideration through this process.
• Instructions:  Complete the Student Input Form and deliver it to the department of your concern or send it to the Dean of Students Office.

To return to the Process page, click here.

To go to the form, click here.

Rev.10/10/05