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PaperCut Frequently Asked Questions


Question: Why is CNM using PaperCut?
Question: Why 150 Sheets?
Question: What does “sheet” mean?
Question: What do I do if I have a problem with PaperCut?
Question: What happens if the printer jams?
Question: What do I do if my allotment of sheets runs out?
Question: How long does my allotment of sheets last?
Question: Does my allotment carry over from term-to-term?
Question: When my allotment runs out, how much do I have to pay per sheet to purchase more sheets?
Question: Does any printing I purchase carry over from term-to-term?
Question: What do I do if I don’t have any money available?
Question: Who do I report problems to?
Question: What if my document contains more sheets than my allotment?
Question: What about color printing?
Question: What if help is unavailable?
Question: What if I have a Guest Account?

Question : Why is CNM using PaperCut?
Answer: As part of the college’s sustainability efforts, CNM has introduced PaperCut to save trees and energy.

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Question: Why 150 Sheets?
Answer: CNM has done extensive research and determined that a majority of students print 150 or fewer sheets per term.

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Question : What does “sheet” mean?
Answer: A sheet is one piece of paper of any size.

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Question : What do I do if I have a problem with PaperCut?
Answer: Inform Computer Lab staff immediately. If Lab staff members are not available, contact the ITS Service Desk at 224-4357.

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Question : What happens if the printer jams?
Answer: Inform computer lab staff immediately.

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Question : What do I do if my allotment of sheets runs out?
Answer: Every time you log into a computer, your PaperCut balance will appear, make sure and monitor it so you can be prepared to have enough printing available to complete a document. If you run out mid-printing, let lab staff know. If you need an additional allotment of sheets you can go to the cashier’s office at Main or Montoya campuses or to a PaperCut kiosk at any CNM campus.

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Question : How long does my allotment of sheets last?
Answer: PaperCut allotments are reset at the beginning of each academic term, and last until the final day of the break before the following term.

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Question : Does my allotment carry over from term-to-term?
Answer: No your allotment does not.

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Question : When my allotment runs out, how much do I have to pay per sheet to purchase more sheets?
Answer: The cost is $.05 per sheet for additional printing.

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Question : Does any printing I purchase carry over from term-to-term?
Answer: Yes, any printing you purchase does carry over from term-to-term, however no refunds will be available if you do not use your purchased printing by the time you leave CNM.

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Question : What do I do if I don’t have any money available?
Answer: Every time you log into a computer, your PaperCut count will appear, make sure and monitor it so you can be prepared to have enough printing available to complete a document. If you need more printing and don’t have any money, ask a member of the lab staff to help you with your printing options.

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Question : Who do I report problems to?
Answer: Inform Computer Lab staff immediately. If Lab staff members are not available, contact the ITS Service Desk at 224-4357.

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Question : What if my document contains more sheets than my allotment?
Answer: Print jobs are limited to a twenty (20)-page maximum. A user who needs more than twenty (20) pages can send multiple print jobs as long as a sufficient amount of PaperCut credit is available. Every time you log into a computer, your PaperCut count will appear, make sure and monitor it so you can be prepared to have enough printing available to complete a document.

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Question : What about color printing?
Answer: Printing in color is not directly available from open labs or computer classrooms. Color printing will be monitored and managed by a CNM lab staff or a faculty member. Individual departments/schools will be responsible for the budget necessary for color printing.

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Question : What if help is unavailable?
Answer: Computer Lab staff should always be available when computer labs are open. If not, call the ITS Service Desk at 224-4357.

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Question : What if I have a Guest Account?
Answer: Guest accounts have a limited allotment of 50 sheets, however guests can recharge their PaperCut accounts just like students by going to the Cashiers Offices at Main or Montoya campuses or to a PaperCut kiosk at any CNM campus.

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