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Troubleshooting Voice Mail

For your assistance with CNM phone systems here are a few troubleshooting FAQ's:

My phone has a short ring and goes straight to Voice Mail:
The phone is probably set to forward calls.  This can happen when the numbers on the keypad are 'fat fingered' and you accidentally hit *200 to delete a message instead of *300 while getting your messages.  This can be quickly rectified by picking up the handset, waiting for a dial tone, and dialing #200, hanging up, waiting for a dial tone, and then dialing #300.

I cannot call Long Distance numbers:
Because departments are charged for their long distance calls; your long distance capabilities must be approved by your supervisor, in turn they should send an e-mail to the ITS Service Desk to set up long distance.  All CNM phones that have out dialing capabilities should be able to dial 1-800 or 1-888 numbers, if you cannot do this please notify the ITS Service Desk.

Re-record my name:
You can change the name if you know the password to your voice mail by following these steps:  Dial 5, Dial 5,  Record desired name, Dial 1 to accept.