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| | Step 1: | Simply type your question or the nature of your problem in the box below. Then click the button to proceed. |
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| Step 2: | You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. |
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| Step 3: | Your support representative will chat with you online to obtain the details of the problem. |
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| Step 4: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 5: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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