Online Advisement
| Welcome to Financial Aid and Scholarship Services online live remote assistance. | | Live Remote Assistance
 | | | Do you need to contact a Financial Aid Advisor? With our live remote assistance tool, a Financial Aid and Scholarship Services Advisor can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. | | | How to Get Support:
| | | You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. | | | How It Works:
| | | | Step 1: | Simply type your question or the nature of your problem in the box below. Then click the yellow Click Here button. | | | Step 2: | You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. | | | Step 3: | Your support representative will chat with you online to obtain the details of the problem. | | | Step 4: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. | | | Step 5: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. | | | | | |
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