Distance Learning Live Remote Online Assistance
| Live Remote Assistance will not be available during holidays. Click the following link to view holidays. Note: "Ask CNM" can answer questions when staff is unavailable. |
| Do you need to speak to someone from Distance Learning? With our live remote-assistance tool, a CNM staff member can view your desktop and share control of your mouse and keyboard with your permission to get a solution to your questions. |
| How to Get Support: |
| You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. |
| How It Works: |
| Step 1: | Simply type your question or the nature of your problem in the box below. Then click the button to proceed. | |
| Step 2: | You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. | |
| Step 3: | Your support representative will chat with you online to obtain the details of the problem. | |
| Step 4: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. | |
| Step 5: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. | |
