Online Assistance



Welcome to the Libraries Online Live Remote Assistance
  • Staffed hours:
  • NOTE:  "Ask CNM" can answer questions when staff is unavailable.
Do you need to contact someone about library concerns? With our live remote-assistance tool, a member of our Libraries staff can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works:
    Step 1:  Simply type your question or the nature of your problem in the box below. Then click the button to proceed.
Step 2:  You are prompted to download a small virus-free plug-in which will connect you to a Libraries representative.
Step 3:  Your Libraries representative will chat with you online to obtain the details of the problem.
Step 4:  With your permission, your Libraries representative can view your screen and share control of your mouse and keyboard.
Step 5:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Welcome to CNM Online Support Services!
Libraries
Name:
Please enter your name above, type your question in the box below and click the button to proceed.
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Last updated on Monday, January 05, 2009