Organizational Excellence and Innovation

CNM Culinary Arts BuildingObjectives by 2020

  • 100% of job searches will include values-based screenings.
  • Employee Satisfaction measure will increase from 71% to 80%.
  • Maintain high level of new hires who successfully complete their trial period.
  • Keep crime on CNM campuses to below national average.


  1. Develop a Student Work Experience Program so that 100% of graduates have a work experience prior to graduation.
  2. Develop Global Learning Initiative to serve at least 5,000 students annually.
  3. Transition from College-Owned Technology to Student-Owned Technology in at least 25% of degree and certificate offerings.
  4. Implement Values-Based Personnel Initiatives for the screening of all new hires and to evaluate all faculty and staff.
  5. Transform Customer Service Experience so that at least 95% of all calls to the college are answered before going to voicemail, 100% of students seeking advisement are served within 24 hours, 100% of FAFSAs are reviewed within 24 hours, and 100% of those submitting a service ticket receive a response within 24 hours.
  6. Articulate and Implement Space Efficiency Initiatives so that the overall space utilization exceeds 66%.
  7. Enhance Intellectual Property Initiatives to involve at least 10 faculty and/or staff members.
  8. Streamline and Document all processes and procedures, with at least 80% of those processes being automated.