Student FAQs

FAQs regarding COVID-19, as it relates to CNM students.

Ask a Question

If you have a question not answered on this page or from Student Services and Online Learning, please submit it to us.

CNM Status and Online Learning

Are CNM on-campus classes being held as usual?

CNM is under modified operations through May 3 and access to CNM physical locations is restricted.

All ongoing classes and support services will be done through online or remote methods. Do not come to campus. Your instructor(s) will update you on individual classes and keep you regularly informed.

Reference Student Services and Online Learning for further resources.

Can I still apply to CNM?

Yes. You can still apply for admission to CNM. In most cases, you’ll be notified of your admitted status upon submitting the completed application. We’ll also email/mail your Official Admission Letter once your application status has been reviewed and confirmed.

If you have questions about the process, please email If you need to send us documents that are not electronic, we encourage you to scan or take a photograph of it, and email it to us.   

During this time, please understand that email response may take longer than usual due to the higher volume of email communications across the College. We will do our best to respond as quickly as possible.

Is CNM Ingenuity still available?

Yes. For information on CNM Ingenuity, please visit the Ingenuity site.

Will I be able to finish the semester? Will I be able to graduate?

CNM is working hard to ensure that you'll complete your coursework and/or finish your degree. Instructors are making arrangements to teach in remote learning environments and continue the semester in a modified format.

Are there resources to help me buy a computer?

Yes. If you have financial aid, you can use your financial aid for a computer. Email or call (505) 224-3000 for more information.

I don’t believe my class will work in an online format. Who should I contact with that feedback?

Please contact your instructor directly with feedback or questions about online classes. You can find their contact information at the top of your course syllabus or at

I'm worried about my grades. What can I do?

Some classes allow you to change the grade you receive from a letter grade (A-F) to a credit/no-credit (CR/NC). This option may help you complete your classes. Here’s some additional information and a link for the form.

You can have up to 9 credit hours of CR/NC with your degree. If you choose this option, send your completed form to

Need more information about whether this option is right for you? Email an Academic Coach at

I’m not sure I’ll be able to pass my classes and want to drop a class. What do I do?

Please reach out to your faculty member first. They are working to help you complete your class successfully.

CNM has extended the deadline by one week for students to drop classes; if the deadline to drop your class is Friday, March 27, you now have until Friday, April 3, to decide if dropping your class is the right choice for you.

Finance, Refunds, Benefits and Payments

I had to drop my courses due to COVID-19. Will I owe back the financial aid I received this semester?

No. Due to COVID-19, CNM students who withdraw from classes are not required to repay Financial Aid awards for the Spring 2020 term, regardless of dropped courses. This includes all grants, loans, and scholarships.

Can I get a refund for my class?

For full term classes, the refund deadline was January 27. Here’s a chart to check to see if the refund deadline has passed for your specific class. For most classes, the refund deadline has already passed. CNM is currently assessing whether we will shift this policy because of COVID-19. Check back here for additional updates.

Can I get any financial help?

Yes. We have the Rust Opportunity Assistance Fund to help you with unforeseen challenges.

Is Financial Aid still available to contact? Can I send them any documents I need?

Yes, Financial Aid is available to assist you. Email with any concerns, including issues related to FAFSA, loan counseling, appeals, and your financial aid status. You can also email any documents required.

If classes are canceled or changed, will my financial aid be at risk?

As long as you can complete your classes successfully, regardless of format, your financial aid eligibility will continue. If you'll be unable to complete your classes, or have related concerns, contact Financial Aid.

Are my Veteran GI Bill® benefits affected by switching from in-person to online classes?

A new law, recently passed, allows the Department of Veterans Affairs (VA) to continue providing your current level of education benefits even if your classes have switched from in-person to online. The same monthly housing allowance payments for resident training will continue until December 21, 2020, or until CNM returns to normal operations for in-person classes. 

No action is required from students using Veterans benefits. Currently, the CNM Veteran Services is getting detailed information to make sure GI Bill® benefits continue during modified operations. 

For further information:

I have an outstanding balance on my account. When is my payment due?

At this time, CNM is extending all payment deadlines until further notice. We will communicate with you via email or text the week before your next payment is due.

Can I still have a loan deferment completed for the current term? 

Yes. Please complete the loan deferment form and email it to

I am a former CNM student and cannot repay my student loans due to financial issues caused by the COVID-19. What are my options?
The US Department of Education has temporarily halted all student loan payments for the next 6 months, including any collections on defaulted student loans. No interest or fees will be charged during this time period.


Can I still apply to graduate?

Yes. You can still apply to graduate through the last day of the semester at myCNM. Follow these steps

Can I get a replacement diploma?

Diploma printing is suspended. If you need a replacement, or have never picked one up, please submit your request to grad& with your current mailing address and we will mail one to you. Digital Diplomas are also available. Digital Diplomas are issued at the beginning of each month and are sent to your mobile phone; they cannot be printed. If you are interested in receiving one, email grad&

Will I be able to attend graduation?

Instead of being at Tingley Coliseum, CNM's Graduation Ceremony will take place online on May 2, 12:00 p.m.

If you've already signed up for the ceremony or are eligible to participate in the ceremony, you'll be provided with instructions on how to participate in the virtual ceremony. More information will be posted here soon.

Please email with any questions.

Student Employees

Will student employees be paid through modified operations?

Modified operations has been extended to May 3; it was previously set to last through April 5.

Student employees will be paid through April 5; if you cannot work because of COVID-19-related disruptions (lack of child care, closures, etc.) you will still be paid for your regularly scheduled hours through April 5.

We are reviewing ways to make our leave policies as generous and compassionate as possible during this extended period. An updated leave policy will be announced by April 3.