IS-1400 Medical Emergency (Procedure)


Release Date: 10/17/97
Revision 1: 09/10/07
Revision 2: 02/19/20


1. Reporting Life Threatening Emergencies

1.1 Call the City Rescue Squad on an outside line at 911. State the nature of the problem, the exact location, and the type of emergency aid that has been provided.

1.2 Assist with the first aid, CPR, or other needed assistance.

1.3 Call the CNM operator at 224-3001 (extension 3001) for Main, Montoya and all off-campus sites. For the Rio Rancho campus call Intel Security at 893-1111, then notify the Rio Rancho Department of Public Safety at 911.

2. Reporting Non-Life Threatening Emergencies

2.1 Call the operator at "O" at the Main, Montoya and South Valley Campuses. At the Rio Rancho Campus call Intel Security at 893-7201.

2.2 Report the injury to the appropriate contact the person listed below:

Main Campus Contacts


Security Supervisor
Safety Manager


Campus Dean
Operations Supervisor
Security Supervisor

Montoya Campus Contacts

All Times:


Rio Rancho/Intel Campus


Security and/or Safety


Site Manager
Security on duty or On-call Supervisor
South Valley Contacts


Site Manager
Security on duty or On-call Supervisor


Site Manager
Security Supervisor

2.3 Refer injured or sick employees to one of the following health care sites, if the person is not in a life threatening or dangerous condition.  The injured employee may seek emergency medical assistance through their own primary care provider.  In cases of an injury involving a life threatening or dangerous condition, the employee should dial 911 from a CNM phone or a code blue parking lot phone immediately.  If using a cell phone, call Security at 224-3001. 

For all campuses, any medical emergency after 5 p.m. and before 8 a.m. not involving life threatening or a dangerous condition, go to the nearest medical facility that is open for assistance.  The Concentra facilities listed are only open from 8 a.m. to 5 p.m.

Concentra Medical Centers


3101 Menaul Blvd NE
Albuquerque, NM 87107
(505) 842-5151 Fax: (505) 842-5676 
Hours: 8 a.m. to 5 p.m. Monday-Friday



North Pointe 
5700 Harper NE, Suite 110
Albuquerque, NM 87109
(505) 823-9166 Fax: (505) 858-0030
Hours: 8 a.m. to 5 p.m. Monday-Friday



3811 Commons NE
Albuquerque, NM 87109
(505) 345-9599 Fax: (505) 998-4207
Hours: 8 a.m. to 5 p.m.  Monday-Friday

Map of Concentra Clinics

2.4 Report all injuries to the Safety Office even if there is no medical treatment. The treating facility administers the necessary care and informs CNM via the Occupational Health Network (OHN) about the status of the employee. On-going communication between OHN and CNM takes place through Human Resources.

3. Medical Emergency Reports

3.1 Complete an Employers' First Report of Accident and Medical Authorization with assistance of the Safety Office.

3.2 Complete a medical emergency report.



Not Applicable

Support Materials:  

Not Applicable

Reference Materials: 

Employee Handbook 12.04, Illness and Injuries