Key Processes

Browse the Key Processes provided by ITS.


Communications Systems Facility & Cabling Infrastructure Design Guide

  • Informational Guide provided when planning and designing new or renovated spaces and cabling infrastructure within and between CNM facilities.

Customer Support Services

  • Key Processes for Customer Support Services.

ITIL Processes

  • Incident Management, Change Management, Problem Management, Asset Management, Knowledge Management, Request Fulfillment.

Key Performance Indicators (KPIs)

  • ITIL Key Performance Indicators. ITIL key performance indicators (KPIs) are a measure of performance that enables organizations to obtain information about many relevant factors such as the effectiveness and efficiency of their processes.