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Incident Management

Process links and documents for Incident Management.

What is Incident Management?

ITIL incident management (IM) is the practice of restoring services as quickly as possible after an incident. Detecting and recording incident details. Matching incidents against known problems. Resolving incidents as quickly as possible. Prioritizing incidents in terms of impact and urgency.

Processes


  • Call Notification Setup
  • On-Call Process for ITS Staff