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Phone Information

Cisco phone hardware and software at CNM

Need Help?

Call: (505) 224-4357

Email: itsservicedesk@cnm.edu

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Cisco Phone Info

Cisco Unified Communications is the current telephone service for CNM faculty and staff. 

Cisco Jabber

Cisco Jabber provides the ability for users to be more mobile. Providing access to Instant Messaging, Voice Calls, Video Calls, and more. Available on Desktops, Laptops, Android, and iOS Devices.

Note: Jabber accounts need to be requested through the ITS Service Desk.

Using Your Phone

  • Dial 9 to make an external call.
  • If you need to call a CNM phone number, you only need to dial the last five digits of the phone number when using a CNM phone. For example, to call 224-4357 (the ITS Service Desk), dial 44357 from any CNM phone.
  • Set a personal directory PIN at phones.cnm.edu. (Accessible only on-campus).
  • To help ensure public safety, phones are assigned to physical locations (rooms, offices, cubicles, etc.), rather than individual users. If you are moving and need to have your extension programmed on another phone, please submit a service request to the ITS Service Desk for assistance with your move.
  • If needed, a wireless headset for your phone can be purchased by your department. Please submit a service request to the ITS Service Desk for assistance with your purchase. 

Voicemail

Voicemail messages can be retrieved by any of the following methods:

  • Press the Messages button on your phone.
  • Call the voicemail system directly.
  • Access through Cisco Jabber.
  • Locate through the voicemail website.
  • Open email messages with voicemail attachments delivered to your Outlook account.

Resetting Voicemail PIN

  • Your voicemail PIN can be reset from within the Settings menu on the voicemail website (accessible from on-campus). 

Changing Voicemail Greeting

  • Access the voicemail system by pressing the Messages button on your phone. Follow the voice prompts to make changes to your greeting.

View the Voicemail Reference Guide for more information (faculty and staff only).

  • Have additional questions?  Contact the ITS service desk for problem resolution.

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