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CNM Cisco Unified Communication Information

Cisco VoIP Instructions and Guides

Please visit our SharePoint site for instructions and guides for Cisco VoIP (faculty and staff only).

New Phones, New Tools

New Cisco VoIP (Voice over Internet Protocol) telephones are starting to replace the old Avaya phones that have been in use for the past 10 years. This is a labor intensive process and will take some time to get phones replaced across all campuses. A deployment team from ITS places the new phones, plugs them into the network, configures the extension. In most cases, the desktop computer network cable is plugged into the phone and the phone network cable is plugged into the network wall port. The Avaya phone will remain on the desk and connected until the new Cisco phone is operational and tested. Staff and faculty desk phones are being replaced first, followed by classroom and conference room phones. Training team staff assist with basic instructions.

Here is the order of deployment. Campus/building coordinators will be contacted in advance of the replacement activity.

  • Montoya Campus – completed.
  • Main Campus – in progress
    • SSC – completed.
    • PPD – completed.
    • LSA - completed.
    • CAT - completed
    • E-Building - completed
    • N-Building - completed
    • W-Building - completed
    • S-Building - completed
    • Basehart Temporaries - completed
    • L-Building - completed
    • SB - completed
    • JS - completed
    • KC - completed
    • TC - completed
    • TM - completed
    • PS - completed
    • RPM - completed
    • SRC completed
  • Westside Campus
    • MJG
    • WS-I
    • WS-II
  • Advanced Technology Center
  • Workforce Training Center
  • Rio Rancho Campus
  • South Valley Campus
    • SV-I
    • SV-II
  • 1008 Coal Ave
  • STEMulus Center
  • FUSE Makerspace

The new phones provide improvements over the old phones with multiple ringtone options, searchable CNM directory, personal directory and expanded conferencing. Users can also install other tools that work with the phone. 

Cisco Jabber provides Instant Messaging, dialing from the computer, listening to voicemail and video conferencing directly from the app. 

Cisco WebEx provides video conferencing with dial-in conferencing for up to 100 participants. 

Cisco WebEx Teams is a collaboration tool that can be used for CNM team projects and classroom activities.  Contact the Digital Training Team for demonstrations of these apps. techtraining@cnm.edu or x53176.

No features of the old phones are being removed, but new features are being added, and things may work a little differently.

  • Please do not move your phone! Call the Service Desk if you need to move a phone.
  • The default Voicemail PIN on the new phones is 13579.
  • Setup a personal directory PIN at https://phones.cnm.edu Instructions in the link below.
  • Voicemail recordings are emailed to you. You can also access them from Jabber or https://voicemail.cnm.edu.
  • Use the last 5 digits of a number to dial an extension.
  • Press 9 to make an external call.
  • All users may dial long distance – press 9 then 1 and then the 10-digit phone number.
  • Phones assigned to desks, rather than individual users, remain the same.
  • Admin Assistants and covering staff can still answer other user phones.
  • Existing Headsets may or may not work with the new phones. Replacements are purchased from department funds. The recommended wireless headset is the Jabra Pro 9470 or similar device: https://www.jabra.com/business/office-headsets/jabra-pro-9400.
  • The Cisco WebEx URL is https://cnm.webex.com. Use your CNM email address and password.
  • The network connection through the phone is a one gigabit connection. 

A basic instruction sheet is provided with each phone and additional information can be accessed via SharePoint. New information is being added weekly so check back when you have questions or contact the ITS service desk for problem resolution. 

Service Desk – 44357 (4HELP) or email servicedesk@cnm.edu