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myCNM Troubleshooting

If you have never logged in to myCNM you must set your password in the Password Reset system first.

If you cannot find your resolution here please call 224-4357 or e-mail the helpdesk and include: Your first and last name, username, birth date, last four digits of your student ID, and phone number.

Quick Tips for Using my CNM Successfully:
Use a recent version of an Internet web browser such as Internet Explorer or Netscape Navigator.

Certain features of my CNM will not work as expected in browsers such as MSN Explorer and AOL. It is highly recommended you use IE or Netscape instead.

Windows and Internet Explorer users at home should make sure they have all the most recent security patches installed. Please visit Microsoft's Windows Update web site.

Home users may have to disable pop-up blockers or add my.cnm.edu to a list of trusted sites within the blocking application. Please refer to your application's help files for instructions on how to do this. CNM cannot and does not support third-party pop-up blocking applications.

Supported Browsers:
To log in and use the system effectively, you should be using one of the following Internet browsers. Certain features of my CNM will not work as expected in third-party proprietary browsers such as MSN Explorer and AOL.

Windows:
Internet Explorer 5.5 SP2 and 6.0 SP1 and higher(5.5 SP1 is NOT supported) Netscape 7.1 and higher
Mozilla Firefox 1.0.6 and higher
Macintosh:
OS 9
Internet Explorer 5.1.7
Netscape 7.02 and higher
OS X v10.3
Netscape 7.1 and higher
Mozilla Firefox 1.0.6 and higher
Safari 1.1 and higher
NOTE: Netscape users may be prompted to download a jvm plug-in before they can use the chat application.