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Make Preparations for New Phone System

CNM will be implementing a new college-wide phone system and voicemail upgrade that will improve the college's phone service and provide more capabilities for the future.

Aug 10, 2016

CNM will be implementing a new college-wide phone system and voicemail upgrade that will improve the college's phone service and provide more capabilities for the future.  The new system is scheduled to go live the morning of Monday, June 28.

There will be no change to any phone numbers in this implementation phase, but the voicemail environment will change.  Please review these important points regarding the changeover:

  • Beginning at 5 p.m. on Friday, June 25, all of CNM's phones will be unavailable for use until the new system is launched the morning of June 28.
  • Important messages in voicemail need to be written down before the weekend of June 25.  All messages, greetings, defaults and passwords will not be transferred during the implementation.  Instructions on how to set up the new voice system will be made available prior to the changeover.
  • As part of the transition, CNM will be unable to add phone lines or change locations of phone lines for about a month, beginning Friday, May 28.  ITS will still take requests for phone service additions or changes, but there will be a delay in servicing those requests until the transition is complete.  For possible phone service alternatives during this period, contact the ITS Service Desk at Ext. 4357 or at servicedesk@cnm.edu.
  • In preparation for the upgrade, the flow of current phone/call trees needs to be documented as soon as possible.  The upgrade to the new system will require re-recording of all call trees (message prompts).  Instructions to help you prepare for this will be made available.
  • On the evening of June 10, there will be intermittent outages to facilitate network equipment upgrades between campuses lasting approximately two hours.  These outages will not impact Westside Campus or Distance Learning services.
  • After this initial phase of implementation, more phone system changes could be on the way in the coming months.
  • Read News Link for more updates.