Navigation

ITS Service Desk

Browse the services provided by the ITS Service Desk at CNM.

About Us

ITS Service Desk acts as the first contact for the ITS department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control.  We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).


ITS Services Catalog

Hours of Operation

Monday – Friday
5 a.m. – 12 a.m. 

Saturday - Sunday
8 a.m. – 5 p.m.

Holidays

Description Status Date
Employee Convocation (Half-Day AM Closure) August 27, 2021
Labor Day Holiday Closed September 6, 2021
Thanksgiving Holiday Closed November 25 - 26, 2021
Winter Break Closed December 20, 2021 -
January 2, 2022
Martin Luther King, Jr. Holiday Closed January 17, 2022
Independence Day Holiday Closed July 4, 2022

Reporting After Hours System Outages

To report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours:

  • Call the ITS Service Desk at (505) 224-4357.
  • You'll hear a message that the Service Desk is closed.
  • Select option #2.
  • Leave a message to report the outage.

This is NOT for reporting individual account passwords or computer problems. 


Request ITS Services

To request ITS services, please go to our new Services Catalog (accessible from campus computers).

ITS Services

Forms

Additional Resources

Create a Footprints Service Request

Back to Top