Information Technology Services (ITS)

Need Tech Help?

Hours

  • Monday - Friday 
  • 5 a.m. - midnight

  • Saturday - Sunday 
  • 8 a.m. - 5 p.m. 

  • Open every day except CNM holidays.

Technology Services and Training Center Live Support

Remote Support

Students, faculty, and staff are invited to join live remote sessions with the CNM Technology Services and Training Center (TSTC). TSTC specialists will answer your questions and provide support on various remote collaborative technologies.

In-Person Support

The Technology Service and Training Center (TSTC) is located on Main Campus in the Student Resource Center, Room 109 is available for in-person support and questions without an appointment. 

  • Monday - Friday
  • 8 a.m. to noon
  • Open during Fall, Spring, and Summer terms.
  • Closed during breaks and intersession.

Faculty and Staff

CNM Desktop Computer and Related Equipment for Remote Work

If you've taken your CNM desktop computer and/or related equipment home for remote work, take a photo of the computer tag number and related assets. Email the photos to CNMPurchasing@cnm.edu for inventory tracking.

Work-from-Home Technology and Online Learning Options

If you are in need of off-campus technology, including online collaboration tools such as Webex, or hardware or software technology, please get your supervisor’s approval and email itsservicedesk@cnm.edu.

You may hold remote class meetings during your scheduled face-to-face class time using tools such as Zoom, Webex, or Microsoft Teams. Please keep in mind issues of access, netiquette, and privacy. For support, contact ITS at (505) 224-HELP (4357).

Connect to CNM's Network Virtually

Virtual desktop technology is available if your device cannot connect to the CNM network. Please contact the ITS Service Desk at itsservicedesk@cnm.edu or call (505) 224-HELP (4357) to be connected to a virtual desktop. A list of applications included in the virtual desktop and more information is located in our Virtual Desktop Infrastructure Guide.


Staying Safe Online

Email Vigilance

Cybercrimes are prevalent during vulnerable times:

  • Do not click any email link that asks you to provide personal information or to wire money.
  • CNM will never ask you for your login credentials (username and password) in an email.
  • If you’re suspicious of an email, select the Report Phish button in Outlook