Organization/Contact Services/Comments Phone            

Assurance Wireless Phone

Free phones for people who are income-eligible. Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. You may qualify if you are on certain public assistance programs, like Medicaid or Supplemental Nutrition Assistance Program (SNAP). You can also qualify based on your household income.

(888) 898-4888

Broadband Expert 

An informational website that features reviews and comparisons of internet, TV, satellite internet, mobile broadband, VoIP, and home security providers. Offers expert and user reviews as well as savings calculator and helpful articles and guides.

Online Contact Form


CenturyLink Lifeline

This government assistance program can help you save on your monthly local phone service or qualifying broadband service. Qualifying customers (or a qualifying member of a household) must have household income at or below 135% of the Federal Poverty Guidelines or participate in one of the following programs: Federal Public Housing Assistance, Food Stamps, Medicaid, Supplemental Security Income (SSI), or Veterans and Survivors Pension Benefits.

(800) 244-1111

City of Albuquerque Free Outdoor (WiFi)

To help provide internet access to as many folks as possible, the City of Albuquerque has extended its public access to free WiFi hotspots (wireless internet connections).

City of Albuquerque Health and Social Services Centers 

Assistance with gas, water, and electric bills

Alamosa (SW) (505) 836-8800

East Central (SE and some NE) (505) 256-2070

John Marshall (SE) (505) 848-1345

Los Griegos (NW and some NE) (505) 761-4050 

Heat NM

(Salvation Army)

Assistance with gas bills. People interested in this service must be NM Gas Company customers with a current bill. In order to qualify, you'll need to show proof of LIHEAP approval, have a current ID for all household members, proof of family income, and a proof of address that is the same as the service address on the NM Gas Company bill.  (505) 872-1171

HELP New Mexico, Inc.

HELPNM employs a community-based approach to providing supportive housing opportunities and/or utility or rent assistance by integrating multiple systems of local and community partners to provide a more tailored and streamlined comprehensive plan for each family. 

(505) 265-3717

LIHEAP (Low Income Home Energy Assistance Program)

LIHEAP assists eligible persons and families with their heating and cooling needs.

(505) 222-9600
Albuquerque NE Office

(505) 383-2600
Albuquerque SE Office

(505) 841-7700
Albuquerque NW Office

(505) 841-2300
Albuquerque SW Office

(800) 283-4465

PNM Good Neighbor Fund

In order to apply to the PNM Good Neighbor Fund for emergency assistance with past due amounts, you must first be apply and be approved for LIHEAP and must prove an emergency situation in the past 6 months. Visit the website for more information.

(888) 342-5766

Safelink Wireless Phone

The Lifeline program is available to eligible consumers in selected states and territories. Actual requirements vary by state, but in general to qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines, or participate in one of the following assistance programs: Medicaid, SNAP,  Food Stamps, SSI, Federal Public Housing Assistance (Section 8) or Veterans and Survivors Pension Benefit.

(800) 723-3546

Silver Horizons

Silver Horizons supports low-income and at-risk seniors by providing programs and resources including Household Bill Assistance and Minor Home Repairs. Senior must be at least 50 years of age.

(505) 884-3881

Xfinity Internet Essentials

Internet Essentials offers affordable, high-speed internet to your home. Internet Essentials provides download speeds up to 50 Mbps for $9.95 per month, and Internet Essentials Plus provides download speeds up 100 Mbps for $29.95 per month. You may be eligible to get Internet Essentials Plus for free when you qualify for and enroll in the Affordable Connectivity Program (ACP).  (855) 846-8376

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