ITS Service Desk

Browse the services provided by the ITS Service Desk at CNM.

About Us

ITS Service Desk acts as the first contact for the ITS Department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control.  We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).


ITS Services Catalog

Hours of Operation 

During the Regular Term

Monday – Friday
5 a.m. – midnight

Saturday - Sunday
8 a.m. – 5 p.m.

Holidays

Description Status Date
Juneteenth Holiday Closed June 20, 2022
Independence Day Holiday Closed July 4, 2022
Labor Day Holiday Closed September 5, 2022
Thanksgiving Break Closed November 24-27, 2022

Reporting After Hours System Outages

To report a large-scale computer or telephone system problem affecting multiple people outside of usual business hours:

  • Call the ITS Service Desk at (505) 224-HELP (4357).
  • You'll hear a message that the Service Desk is closed.
  • Select option #2.
  • Leave a message to report the outage.

This is NOT for reporting individual account passwords or computer problems. 


Request ITS Services

To request ITS services, please create a Footprints service request.