ITS Service Desk
About Us
ITS Service Desk acts as the first contact for the ITS Department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control. We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
ITS Services Catalog
- See all of our available services in the ITS Services Catalog.
Hours of Operation
Monday – Friday
7 a.m. – 10 p.m.
Saturday
8 a.m. – 5 p.m.
Holidays for 2023-2024
| Description | Status | Date |
|---|---|---|
| Labor Day Holiday | Closed | September 4, 2023 |
|
Thanksgiving Holiday |
Closed |
November 23 - 24, 2023 |
|
Winter Break |
Closed |
December 19, 2023 - January 1, 2024 |
|
Martin Luther King, Jr. Holiday |
Closed |
January 15, 2024 |
|
Memorial Day Holiday |
Closed |
May 27, 2024 |
|
Juneteenth Holiday |
Closed |
June 19, 2024 |
|
Independence Day Holiday |
Closed |
July 4, 2024 |
Reporting After Hours System Outages
To report a large-scale computer or telephone system problem affecting multiple people outside of usual business hours:
- Call the ITS Service Desk at (505) 224-HELP (4357).
- You'll hear a message that the Service Desk is closed.
- Select option #2.
- Leave a message to report the outage.
This is NOT for reporting individual account passwords or computer problems.
Request ITS Services
How to use the Alemba Self-Service Portal
📞 (505) 224-HELP | ✉ supportservices@cnm.edu