ITS Service Desk

Browse the services provided by the ITS Service Desk at CNM.

About Us

ITS Service Desk acts as the first contact for the ITS Department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control.  We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

ITS Services Catalog

Hours of Operation 

Monday – Friday
7 a.m. – 10 p.m.

8 a.m. – 5 p.m.

Holidays for 2023-2024

Description Status Date
Labor Day Holiday Closed September 4, 2023

Thanksgiving Holiday


November 23 - 24, 2023

Winter Break


December 19, 2023 - January 1, 2024

Martin Luther King, Jr. Holiday


January 15, 2024

Memorial Day Holiday


May 27, 2024

Juneteenth Holiday


June 19, 2024

Independence Day Holiday


July 4, 2024

Reporting After Hours System Outages

To report a large-scale computer or telephone system problem affecting multiple people outside of usual business hours:

  • Call the ITS Service Desk at (505) 224-HELP (4357).
  • You'll hear a message that the Service Desk is closed.
  • Select option #2.
  • Leave a message to report the outage.

This is NOT for reporting individual account passwords or computer problems. 

Request ITS Services

How to use the Alemba Self-Service Portal

📞 (505) 224-HELP |

🎫 Open a Ticket | Self-Service Portal