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Support

Browse support services provided by ITS.

Support Services


Desktop Support

  • ITS Desktop Support provides various services in support of computers and software used by Students, Faculty, and Staff throughout CNM.

ITS Service Desk

  • ITS Service Desk acts as the front line of defense for the ITS department and is dedicated to providing excellent customer service and support via multiple platforms.

Scheduled Outages

  • Our regularly scheduled outages happen Thursday nights from 10 p.m. until 2 a.m. Friday mornings.

Service Level Agreement

  • The Service Level Agreement (SLA) informs how service tickets (technical incidents and reported issues) are prioritized.