Information Technology Services (ITS)
Need Tech Help?
Contact the ITS Service Desk
For immediate assistance, call (505) 224-HELP (4357).
Open a request via help.cnm.edu or email [email protected]. Support requests must be sent from a CNM email account. Learn how to use the ServiceNow Support Center.
Hours
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The ITS Service Desk is open 24 hours a day, seven days a week, including holidays and Winter Break.
The Information Technology Services (ITS) Department provides the CNM community with superior customer service and reliable, secure, high-quality technology resources to meet the diverse needs of the College. ITS is committed to establishing and promoting trust, integrity, honesty, and respect throughout CNM.
In-Person Support
The Technology Support and Training Center (TSTC), located on Main Campus in the Student Resource Center, Room 109, is available for in-person support and questions. No appointment necessary. Stop by for help Monday through Friday, 9 a.m. - 5 p.m.
Support Kiosks
The ITS Department has also added two support kiosks across two CNM campuses. Just tap the screen to start a video chat with a support technician.
- Montoya Campus, RB 101
- Westside Campus, WS I 200
CNM's Wireless Network
Students, faculty, and staff may connect to the CNM_TLS wi-fi when on any of CNM's campuses. To connect, go to wireless.cnm.edu, and select I have a CNM ID. Follow the steps to download and install SecureW2, an app that automatically connects to the wi-fi when you are within range.
Staying Safe Online
Cybercrimes are prevalent during vulnerable times:
- Do not click any email link that asks you to provide personal information or to wire money.
- CNM will never ask you for your login credentials (username and password) in an email.
- If you’re suspicious of an email, select the Report Phish button in Outlook.
Classroom Technology Instructions
Master the classroom technology at CNM, including equipment such as classroom projectors, document cameras, tintable window glass, and more.