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Student Services Online Advisement

Live Remote Online Academic Advisement and Financial Aid Assistance

Academic Advisement Staffed Hours
9:00 am - 12:00 pm (MST), Monday - Friday

Financial Aid Staffed Hours
8:00 am - 4:00 pm (MST), Monday - Friday

Do you need to contact a CNM academic or financial aid advisor? With our live remote-assistance tool, an Academic Advisement and Career Development or Financial Aid and Scholarship Services advisor can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works

Step 1: Simply type your question or the nature of your problem in the box below and click Submit.

Step 2: You are prompted to download a small virus-free plug-in which will connect you to an advisor.

Step 3: Your advisor will chat with you online to obtain the details of the problem.

Step 4: With your permission, your advisor can view your screen and share control of your mouse and keyboard.

Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.