F&O Business Analyst Team

The Finance and Operations (F&O) Business Analyst (BA) Team directly supports the business areas under the Finance and Operations Division. This includes direct support for the Human Resources department. The BA Team also supports business processes/automation across divisions and the college.

Service Requests

Please use the Service Request form below to request aid from the F&O Business Analyst Team relative to automation/process needs, application support/issues and reporting needs. Our expected response time to service request submissions is 48 hours.

Submit a Service Request

Service Level Agreement

The Finance and Operations Business Analyst Team's ultimate goal is to deliver 100% availability to our customer base. We have developed a concise Service Level Agreement (SLA) that is another step in the effort to achieve that objective. It is the BA Team's intention to continuously apply CNM's core values and standards to improve customer service in all areas wherever possible. For a copy of our SLA, please email Michael Chavez-Kerr, Director, Business Analyst Team.

Hours of Operation

In-Office Hours

Remote Hours

Monday - Friday

7 a.m. - 5 p.m.

Monday - Friday

7 a.m. - 5 p.m.

Staff Members

Name Title Contact Information Availability

Michael Chavez-Kerr

TM 207H

Director, Business Analyst Team

mchavezkerr@cnm.edu

(505) 224-4000 ext. 52976

In-Office Hours:

Monday: 8 a.m. - 12 p.m.
Tuesday, Thursday: 8 a.m. - 1 p.m.
Wednesday: 11:30 a.m. - 5:30 p.m.

Remote Hours:

Monday: 1 p.m. - 5 p.m.
Tuesday, Thursday: 2 p.m. - 5 p.m.
Wednesday: 8:30 a.m. - 10:30 a.m.
Friday: 8 a.m. - 5 p.m.

Frances Reed

TM 207B

Business Analyst III

fatencio@cnm.edu

(505) 224-4000 ext. 53419

In-Office Hours:

Tuesday, Wednesday, Thursday: 7 a.m. - 1 p.m.

Remote Hours:

Monday: 7 a.m. - 4 p.m.
Tuesday, Wednesday, Thursday: 2 p.m. - 4 p.m.
Friday: 7 a.m. - 4 p.m.

Hue Lai

TM 207E2

Business Analyst II

hlai1@cnm.edu

(505) 224-4000 ext. 54242

In-Office Hours:

Monday: 8 a.m. - 5 p.m.
Wednesday: 8 a.m. - 5 p.m.
Friday: 12 p.m. - 5 p.m.

Remote Hours:

Tuesday: 8 a.m. - 5 p.m.
Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m. - 11 a.m.

Charlotte Gensler

TM 207G1

Business Analyst II

cgensler@cnm.edu

(505) 224-4000 ext. 51164

In-Office Hours:

Monday: 7:30 a.m. - 4:30 p.m.
Wednesday: 7:30 a.m. - 4:30 p.m.
Thursday: 7:30 a.m. - 11:30 a.m.

Remote Hours:

Tuesday: 7:30 a.m. - 4:30 p.m.
Thursday 12:30 p.m. - 4:30 p.m.                          
Friday: 7:30 a.m. - 4:30 p.m.

Derek Bellah

TM 207E1

Business Analyst II

dbellah@cnm.edu
(505) 224-4000 ext. 54581

In-Office Hours:

Monday, Tuesday, Thursday: 8 a.m. - 3 p.m.

Remote Hours:

Monday, Tuesday, Thursday: 3 p.m. - 5 p.m.
Wednesday, Friday: 8 a.m. - 5 p.m.

Geno Quintana

TM 207G2

Business Analyst II

equintana11@cnm.edu

(505) 224-4000 ext. 54726

In Office Hours:

Monday - Friday: 8 a.m. - 5 p.m.

Katie Cordova

TM 207C1

Business Analyst I

kcordova52@cnm.edu

(505) 224-4000 ext. 54725

In-Office Hours:

Monday, Wednesday, Thursday: 7 a.m. - 4 p.m.

Remote Hours:

Tuesday, Friday: 7 a.m. - 4 p.m.