F&O Business Analyst Team
Service Requests
Please use the Service Request form below to request aid from the F&O Business Analyst Team relative to automation/process needs, application support/issues and reporting needs. Our expected response time to service request submissions is 48 hours.
Service Level Agreement
The Finance and Operations Business Analyst Team's ultimate goal is to deliver 100% availability to our customer base. We have developed a concise Service Level Agreement (SLA) that is another step in the effort to achieve that objective. It is the BA Team's intention to continuously apply CNM's core values and standards to improve customer service in all areas wherever possible. For a copy of our SLA, please email Paula Pruitt, Director of Finance and Operations Technologies.
Hours of Operation
In-Office Hours |
Remote Hours |
|---|---|
|
Monday - Friday 7 a.m. - 5 p.m. |
Monday - Friday 7 a.m. - 5 p.m. |
Staff Members
| Name | Title | Contact Information | Availability |
|---|---|---|---|
|
Paula Pruitt TM 207H |
Director of Finance and Operations Technologies |
ppruitt@cnm.edu (505) 224-4000 |
In-Office Hours: Monday - Wednesday: 8:30 a.m. - 5:30 p.m. Remote Hours: Thursday - Friday: 8 a.m. - 5 p.m. |
|
Hue Lai TM 207E2 |
Business Analyst II |
(505) 224-4000 ext. 54242 |
In-Office Hours: Monday: 10 a.m. - 5 p.m. Remote Hours: Monday: 8 a.m. - 9:30 a.m. |
|
Derek Bellah TM 207E1 |
Business Analyst II |
dbellah@cnm.edu |
In-Office Hours: Monday, Wednesday, Friday: 8 a.m. - 3 p.m. Remote Hours: Monday, Wednesday, Friday: 3:30 p.m. - 5 p.m. |
|
Saul Ramos |
Business Analyst II |
(505) 224-4000 |
In-Office Hours: Monday, Tuesday, Friday: 8:30 a.m. - 3 p.m. Remote Hours: Monday, Tuesday, Friday: 3:30 p.m. - 5:30 p.m. |
|
Millie Adams-Bellah |
Business Analyst I |
madams41@cnm.edu |
In-Office Hours: Monday: 9 a.m. - 4 p.m. Remote Hours: Monday: 4 p.m. - 5:30 p.m. |