Student Complaint Process

While attending CNM, you may encounter a problem on campus that you do not know how to resolve. When this happens, you should always try to work out the problem by first discussing it with those most involved with your issue.

Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Most issues are settled and problems resolved when you make an appointment with a faculty or staff member and calmly and honestly communicate your frustrations or concerns.

If an issue or problem is not resolved, there is a formal complaint process at CNM that you may initiate. All formal complaints must be put in writing using the official CNM Student Complaint Form.

Filing a Formal Complaint

When initiating a formal complaint, follow these steps:

  1. Be sure you have first attempted to resolve the issue by speaking directly with the individual(s) or office(s) involved.
  2. Complete and submit a CNM Student Complaint Form.
  3. When the complaint is received, it will be forwarded to the appropriate individual to review and address the issue.
  4. After the complaint is forwarded to the appropriate individual, academic school or department you will receive a follow-up call or email from the relevant department to offer assistance in addressing your concern.

For information regarding issues or concerns that are not covered by this process (such as issues of sexual harassment, grade appeals, student to student complaints) please refer to the CNM Catalog or Student Handbook, or contact the Dean of Students.

Submitting a Complaint to the New Mexico Higher Education Department (Distance Education Students)

NC-SARA is the National Council for State Authorization Reciprocity Agreements; SARA is an agreement among member states, districts and territories that sets national standards for interstate offering of post-secondary distance education courses and programs.

CNM is a NC-SARA approved institution and the New Mexico Higher Education Department is the SARA Portal Entity for New Mexico.

Distance Education students may submit a complaint to NMHED if they are unable to reach a resolution through CNM’s complaint process. 

For more information, visit NC-SARA and NMHED's NC-SARA site.

Complaint Process Definitions

The complaint process is based on the following definitions:

  • Complaint: A written concern or formal charge of dissatisfaction with a person, service, or process that requires clarification, investigation, and resolution.
  • Level I Complaint: A verbal complaint that is resolved. Will not be tracked.
  • Level II Complaint: A written complaint, based upon the complaint definition that requires a student’s signature. If a form is submitted without a student’s name, the complaint will not be considered. Level II complaints will be tracked to ensure an action has been taken.
  • Exclusions: The Student Complaint Process does not apply to grade appeals, complaints of sexual harassment, or any student to student complaints. Please refer to the Student Code of Conduct for procedures regarding these types of complaints. In addition, outcomes of appeal processes are not subject to further consideration through this process.
  • Instructions: Complete the Student Input Form, which submits your comments to the Dean of Students.

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