Online Advisement
Staffed Hours
Monday-Friday, 8:30 am to 4:30 pm. (the last chat session is accepted at 4:15 pm)
Online services will not be available:
- During CNM Holidays
We apologize for the inconvenience.
Privacy Notice
In compliance with the Federal Educational Rights and Privacy Act (FERPA), only limited information can be provided without verifying your identity.
To share information about your academic record, you will be asked a minimum of three questions to verify your identity.
Online Chat Tips
- There may be a wait for an available team member.
- If you have a CNM student ID number please have it available.
- We appreciate your patience. To avoid going to the end of the queue, please stay connected for the next team member to help you.
- As a courtesy to other waiting students, please remain engaged in your chat. If there is a long delay in your response time ( 2 or more minutes), the coach may need to close the session to assist other students.
Financial Aid and Course Repeat Requests
Contact the appropriate department for the following:
- You can chat with Financial aid here
- Repeat course overrides
How Online Advisement Works
You will find the answers to security questions and system configuration requirements on our FAQ page.
Step 1: Type your question in the box below. Then click the button.
Step 2: You will be prompted to download a small virus-free plug-in which will connect you to a representative.
Step 3: Your representative will then chat with you online.