Phone Information
CNM uses Cisco hardware and software for on-campus phones
On-Campus Phones
Cisco Unified Communications is the current telephone service for CNM faculty and staff.
- Using Your Phone
- Dial 9 to make an external call.
- When calling a CNM phone number from a CNM phone, dial the last five digits of the phone number. For example, to call (505) 224-4357, dial 44357.
- To help ensure public safety, phones are assigned to physical locations such as conference rooms, offices, and cubicles rather than individual users. If you are moving and need to have your extension programmed on another phone, please submit a service request to the ITS Service Desk for assistance with your move.
- If needed, a wireless headset can be purchased by your department. Please submit a service request to the ITS Service Desk for assistance with your purchase.
Voicemail
Voicemail messages can be retrieved using any of the following methods:
- Press the Messages button on your phone.
- Call the voicemail system directly.
- Access through Cisco Webex.
- Locate through the voicemail website.
- Open email messages with voicemail attachments delivered to your Outlook account.
Cisco Webex
Cisco Webex provides the ability for users to manage their phone line without a phone and provides access to instant messaging, voice calls, video calls, and more. Webex is available for Windows desktops and laptops, Android, and iOS devices.
Note: Webex phone accounts need to be requested through the ITS Service Desk.
Using Cisco Webex Phone and Voicemail
Have additional questions? Contact the ITS Service Desk for assistance.
📞 (505) 224-HELP | ✉ supportservices@cnm.edu